From time-to-time the mechanisms in Pop Up wastes become stuck. If this has occurred it may prove difficult to remove or release this without uninstalling the waste. However, if you are willing to try to remove it yourself, you may have success with the following directions:
All Bermuda Tile Insert Floor Wastes come with a strainer installed below the tile insert. This strainer is designed to catch hair etc. so that it doesn’t wash down the drain. To clear the strainer, simply lift the tile insert out and remove and clean the strainer. You may choose not to re-install the strainer so as to avoid the need for cleaning it.
This is generally the result of a partial blockage. This blockage can be a build-up of hair etc. that has caught on the mechanism of the waste. To check this, simply remove the mechanism (see video), clear away any hair, rinse the mechanism and drop it back into your waste. If this does not rectify the problem, there may be a partial blockage downstream. If so, remove the mechanism and if water doesn’t run away quickly it is most like you have a downstream blockage. Best to call a plumber to deal with this.
All our products will carry our branding and / or WaterMark License number.
The most common cause for the waste to get stuck in the closed position is lack of cleaning and as such the mechanism is clogged with gunk. This will require you to remove the cartridge and clean the mechanism. The best way to do this is get a piece of string or Dental floss and wrap around just under the edge of the button cap and pull straight up. This should remove the whole cartridge. Operate and clean the mechanism and the throat of the waste and reinsert cartridge. If mechanism no longer works, please contact us to request a free-of-charge replacement.
All Art Plumbing Products / Bounty Bathroomware products carry a 2-year conditional warranty. Please see websites for details.
This can be the result of one of two things:
Art Plumbing & Bathroomware New Zealand is a service driven, highly reliable distributor of art and bounty products to plumbing and bathroom industry.
Please fill out the form with your contact information and a brief description of how we can assist you.
We value your time and will make every effort to respond within 24 hours. Thank you for reaching out to us. We look forward to connecting with you soon.
After the installation of your Pop Down® waste, if you find that it does not hold water when closed there may be an installation issue. A simple test can be conducted to see if water is passing around the waste (in the case of an installation fault), or through the waste, which would be a product fault.
To test, close your Pop Down® waste and partially fill your basin with water. If the water empties from the basin but does not empty from the well above the Pop Down® mechanism, it would suggest an installation fault. In this case you would need to call the installing plumber.
If the water empties from the basin and also empties from the well above the Pop Down® mechanism, it would suggest a product fault. In this case, contact us and we will send a replacement mechanism.