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Product Warranty

Congratulations on your choice of an Art Plumbing or Bounty Bathroomware products.

Art Plumbing & Bathroomware International Pty Ltd is a proudly Australian owned customer focused supplier of competitively priced high quality plumbing and bathroom fittings. For more than 25 years Art Plumbing & Bathroomware International Pty Ltd has been developing innovative products that solve the everyday problems of plumbers. Bounty Bathroomware is the trusted name in designer bathroom fittings, combining clever designs with superior quality to enhance your bathroom’s look, feel & function.

1. ART PLUMBING PRODUCTS & BOUNTY BATHROOMWARE PRODUCT WARRANTY

Art Plumbing & Bathroomware International Pty Ltd warrants that Art Plumbing Products & Bounty Bathroomware products will be free from defects for a period of 2 years*.

In addition to this warranty, legislation (including New Zealand Consumer Law) may give you certain rights which cannot be excluded, restricted or modified, this warranty must be read subject to such legislation and nothing in this warranty has the effect of excluding, restricting or modifying those rights. Read more about New Zealand Consumer Law at: www.consumerprotection.govt.nz
 

 

2. WARRANTY CONDITIONS

This warranty commences from date of purchase or for new buildings on the date of handover. This warranty only applies to defects which have arisen solely from faulty materials or workmanship in the Products and does not apply to other defects which may have been caused or contributed to as a result of, without limitation, the following:

* Excludes disposable and single use products including test caps and plugs, dust caps etc.

Note: It is the installer/customers responsibility to ensure:

3. WARRANTY CLAIMS

If you purchased an Art Plumbing Products or Bounty Bathroomware item and it is not of acceptable quality or does not match the description, you can return it to the store where you purchased it.

If at any time you are not satisfied with the store’s remedy in relation to your statutory rights or those offered by this Warranty then contact Art Plumbing & Bathroomware International Pty Ltd directly for assistance.

4. DISPUTE RESOLUTION

If at any time you feel that your rights are not being satisfactorily observed by the store or our distribution agent then you may escalate your dispute in writing to:

The General Manager
PO Box 610
Wentworthville NSW 2145

5. INSTALLATION

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Head Office

New Zealand

Art Plumbing & Bathroomware NZ
Pty Ltd

Contact Person

Laurence Deadman

OUR LOCATIONS

You may feel free to use our store locator search to help you find the nearest Art Plumbing & Bathroomware Australia stockist.

Art Plumbing & Bathroomware New Zealand is a service driven, highly reliable distributor of art and bounty products to plumbing and bathroom industry.

POP DOWN® INSTALLATION ISSUE

POP DOWN® MECHANISM ISSUE

After the installation of your Pop Down® waste, if you find that it does not hold water when closed there may be an installation issue. A simple test can be conducted to see if water is passing around the waste (in the case of an installation fault), or through the waste, which would be a product fault.

To test, close your Pop Down® waste and partially fill your basin with water. If the water empties from the basin but does not empty from the well above the Pop Down® mechanism, it would suggest an installation fault. In this case you would need to call the installing plumber.

If the water empties from the basin and also empties from the well above the Pop Down® mechanism, it would suggest a product fault. In this case, contact us and we will send a replacement mechanism.