Search
Close this search box.

Product Warranty / Care Guidelines

PRODUCT WARRANTY

Congratulations on your choice of an Art Plumbing Products or Bounty Bathroomware.

Art Plumbing & Bathroomware Australia Pty Ltd is a proudly Australian owned customer focused supplier of competitively priced high quality plumbing and bathroom fittings. For more than 25 years Art Plumbing & Bathroomware Australia Pty Ltd has been developing innovative products that solve the everyday problems of plumbers. Bounty Bathroomware is the trusted name in designer bathroom fittings, combining clever designs with superior quality to enhance your bathroom’s look, feel & function.

1. ART PLUMBING PRODUCTS & BOUNTY BATHROOMWARE PRODUCT WARRANTY

Art Plumbing & Bathroomware International Pty Ltd warrants that Art Plumbing Products & Bounty Bathroomware products will be free from defects for a period of 2 years*.

In addition to this warranty, legislation (including Australian Consumer Law) may give you certain rights which cannot be excluded, restricted or modified, this warranty must be read subject to such legislation and nothing in this warranty has the effect of excluding, restricting or modifying those rights. Read more about Australian Consumer Law at: www.consumerlaw.gov.au

2. WARRANTY CONDITIONS

This warranty commences from date of purchase or for new buildings on the date of handover. This warranty only applies to defects which have arisen solely from faulty materials or workmanship in the Products and does not apply to other defects which may have been caused or contributed to as a result of, without limitation, the following:

* Excludes disposable and single use products including test caps and plugs, dust caps etc.

Note: It is the installer/customers responsibility to ensure:

3. WARRANTY CLAIMS

If you purchased an Art Plumbing Products or Bounty Bathroomware item and it is not of acceptable quality or does not match the description, you can return it to the store where you purchased it.

If at any time you are not satisfied with the store’s remedy in relation to your statutory rights or those offered by this Warranty then contact Art Plumbing & Bathroomware International Pty Ltd directly for assistance.

4. DISPUTE RESOLUTION

If at any time you feel that your rights are not being satisfactorily observed by the store or our distribution agent then you may escalate your dispute in writing to:

The General Manager
PO Box 610
Wentworthville NSW 2145

Product Care Guidelines

1. INTRODUCTION

Art Plumbing Products and Bounty Bathroomware products are manufactured using carefully chosen materials to provide good looks and durability, whilst also complying with the appropriate Australian Standards. Treated with care, our products will offer many years of trouble free service. In order to preserve appearance with minimum effort, we offer the following advice. These recommendations are intended to assist you and are based on our experience and judgment but must not be regarded as amounting to a legal warranty or liability on our part.

2. ENVIRONMENTAL ATTACK

This is caused by chemicals and particles that are present naturally in the air or are caused by activities that release these into the air. The chemicals and particles settle on surfaces and can cause irreversible damage. Areas of high exposure and thus high risk would include those near to the sea, mining activities, high traffic-flow, etc. Particular activities such as fumigation, building activities, chemical leaks, etc. can also cause high exposure. If you live in an area of high exposure or have an incident that causes high exposure you may need to clean more regularly.

3. CLEANING

4. PRODUCT CARE INQUIRIES

For any Product Care Inquiries:

INSTALLATION INFORMATION

All products must be installed by a Licensed Tradesperson or under the supervision of a Licenced Tradesperson, and in accordance with the latest version of Plumbing Code of Australia and AS/NZS 3500.2-2021.

Search

Head Office

New Zealand

Art Plumbing & Bathroomware NZ
Pty Ltd

Contact Person

Laurence Deadman

OUR LOCATIONS

You may feel free to use our store locator search to help you find the nearest Art Plumbing & Bathroomware Australia stockist.

Art Plumbing & Bathroomware New Zealand is a service driven, highly reliable distributor of art and bounty products to plumbing and bathroom industry.

POP DOWN® INSTALLATION ISSUE

POP DOWN® MECHANISM ISSUE

After the installation of your Pop Down® waste, if you find that it does not hold water when closed there may be an installation issue. A simple test can be conducted to see if water is passing around the waste (in the case of an installation fault), or through the waste, which would be a product fault.

To test, close your Pop Down® waste and partially fill your basin with water. If the water empties from the basin but does not empty from the well above the Pop Down® mechanism, it would suggest an installation fault. In this case you would need to call the installing plumber.

If the water empties from the basin and also empties from the well above the Pop Down® mechanism, it would suggest a product fault. In this case, contact us and we will send a replacement mechanism.